Have you ever wondered what it takes to be a successful salesperson? Or, just a great, well-rounded business professional in general? Well, Triangle Marketing Club presenter, Jack Kosakowski, knows just what it takes.  

During an interview I conducted with him, Jack shared some valuable knowledge relating to his sales experience, and he gave me a lot of great advice. For instance, he stressed the importance of giving back to others, being adaptable with change, networking with smart people, and continuously innovating.

I learned a lot about Jack during my conversation with him, and you can too at the TMC event on July 25th.

The Interview

It was a cold Monday afternoon, at least for me anyway. I was in the little town of Willow Spring, North Carolina and was about to call Jack Kosakowski, who was in Arizona at the time, to conduct a speaker interview for Triangle Marketing Club. Despite the fact that Jack will not be presenting at TMC until July, I wanted to talk with him as soon as possible to learn about his exciting career path. Due to the fact that we lived states apart from one another, we were unable to meet face to face, so we decided that a phone call would suffice.

After I had all of my interview materials in place, I dialed Jack’s number and eagerly waited while the phone rang. Once he answered, we greeted each other and discussed how we have both heard great things about one another thanks to our mutual connection, Chris Douglas. After chatting a bit, I explained the TMC speaker interview process and then we began the interview.

Could you tell me a little about yourself?

I was born and raised in Iowa so, I’m a Midwest boy. I currently now reside in Scottsdale, Arizona, and I came out here to go to school. I’m a 12-year sales veteran, I guess you could say, now almost 13, and essentially, I have been in all types of sales.

Google pay per click was my first sales job before anyone knew what or who that was. Then, I worked as an assistant director of admissions at a nursing school, so I worked in higher education. After that, I went into manufacturing sales and sold manufacturing equipment for a pallet rack manufacturer, then I got into the world of SaaS.

I was with Act-On for about two and a half years. I did about $1.3 million in revenue with the startup and the average deal size was about $9-12k so it was a pretty big accomplishment. I guess, per se, what I found was social selling, or what they call social selling these days, was the real deal. So I was in sales, and then I learned how to become a marketer, and the main reason was because I was selling marketing automation software to marketers. I knew nothing about marketing but knew a lot about sales and then I realized, I can’t sell to marketers until I knew what the hell marketers do.

So, I started to understand social media from a marketing perspective and then kind of evolved, left Act-On, and started the U.S. division of a global agency called Creation Agency. And actually, the owner of Creation Agency, which is based out of London, United Kingdom, was my customer at Act-On. So now what I do is run a digital agency of the U.S. division and we have seven of the Fortune 500 as clients.

There’s my story in a nutshell.

So what led to your desire to pursue a sales career path?

I have two degrees in hospitality and restaurant management. I did hospitality for a long time so I worked in every department of a hotel you can think of. Once I graduated college, I was going to go into the management and training program at Starwood Hotels. Right before I was supposed to go in, I met with the manager that was kind of getting me into the program.

I looked around his office and saw that he had pictures of his kids everywhere evolving age as they grew up. So I said, ‘Why does it look like you have an evolution of your kids all over your desk.’ And he said, ‘Because I live the life of my kids through pictures. Get used to it that is the lifestyle that you are choosing.’ And I said, ‘Nope, not going to happen.’ So I decided because my family has a background in sales, and they’ve all been pretty successful at it that I would go into sales.

I never looked back after that… that wasn’t the lifestyle for me.

What is your favorite thing when it comes to working in sales?

People. I love people, and I love solving problems and disrupting people’s mindsets. I love to see the outcome as a result of those that listen to me.

Outside of work, what do you enjoy doing in your free time? Do you have any hobbies?

I love to travel. I just got back from Paris and London. I’ve been to 6 different countries this year.

Do you mostly travel for your job or as more of a hobby?

Usually it’s for work. The company that I am a partner in they are based out of UK so a lot of times I will go over there. The other thing is that I do some international speaking. I just spoke in Warsaw, Poland a few months ago, and I have a few international gigs coming up in 2017.

Do you enjoy speaking?

Yeah, I do. It’s kind of grown on me. It’s a lot of work but, I do enjoy it. I’m running a company so it’s kind of tough to balance the two because it takes a lot of time from the business, but I love it. My passion is educating which is pretty much what I am doing when I am speaking.

After connecting with you on LinkedIn, I noted that you stated, “My goal each and every day is to add value to someone else’s day.” How do you go about accomplishing that daily goal?

In my role, I’m very fortunate to have a lot of people who want my time so one of the things that I try to be very aware of is giving away my time. It’s a little bit harder to do as I get more successful in business, but I try to give my time to the people that ask for it, amplify my message, or advocate for me personally or professionally. I try to give as many people my time to give back as I can. I get a lot of requests on LinkedIn of people that ask questions and so forth. My thing is just staying connected with the people who are the reason I get to live the lifestyle and generate the business that I do.

Could you tell me more about your experience working with the marketing automation company, Act-On?

When I started, Act-On had less than 100 employees. They had an excellent product but still today I think they kind of struggle with brand awareness. Some of the challenges were trying to sell a product that was, in my opinion, better than a lot of the competitors but you are trying to sell against brand recognition and trying to convince somebody that what they were seeing was actually real.

We do it on a daily basis. If you go out and try to buy macaroni, most people will pay more for the Kraft Macaroni because that’s what they know. It’s a branding thing. So, one of the toughest challenges in sales especially when you’re with a product that is new, a startup, is not a lot of people know about it. Not only do you have to sell the value of the product, but you also have to sell the value of the brand. That can be very tough when people don’t know who you are. There’s a correlation between trust and awareness, and it can be tough to convince people past that.

I’d also love to hear about your time with Creation Agency. What do you usually do on a daily basis?

I oversee seven employees, and we are managing four major clients and part-time three so we are trying to scale the business. I am pretty much doing every aspect of marketing, sales, content, management, client relations… you name it, I’m doing it. I have an amazing group of people that are around me that are part of this movement that we are trying to create but you know there is a lot of inner challenges. A lot of obstacles because what you think is right is typically never ever right. You always are kind of bobbing, moving, and trying to keep up with the change that happens on a daily basis. It’s sometimes like I say, ‘it’s minute by minute. You never know what is going to happen next.’

How do you usually go about keeping up with that change?

A lot of times it’s just about understanding what your strengths and weaknesses are and really evaluating what’s best. Not what you think is best, but what does the team as a whole think is best and understanding and educating yourself so you make the right decisions. Because a lot of times what happens is what we think is the right answer, because it is what all we know, is not always the case.

So it’s really just being adaptable to change and really listening to people that are around you. If you don’t do that, especially in a leadership role, you kind of stump yourself. You keep yourself from moving forward and sometimes you can be your own worst enemy by doing that.

Since you have a lot of experience using a marketing automation system, what is your opinion on the use of these systems?

That’s actually the main source of business for our agency. So what we do is run the marketing automation for companies. We are usually the team behind, for example, IBM we run their marketing automation in Europe.

We believe that marketing automation is not a “nice have” anymore it is a “must have.” If you’re not tying all of the different things you are doing in the digital world into one major source where all of the data flows, and you can’t market to your buyers or potential buyers on a one to one level based on their behaviors, then you are in big trouble in 2017.

Do you see that a lot of agencies are starting to implement that through their practices? Or do you see that a lot of agencies are still behind in that category?

Agencies are very far behind. Now, companies are starting to get it, but they don’t really understand all of the moving parts that are involved in order to be successful with marketing automation. Most people are sending an email or they are using one or two little components of marketing automation, but they don’t have the strategy, and they don’t have everything built around the strategy that they need to have a maximized true success through marketing automation.

With all of your experience, do you have any advice for marketing professionals such as myself?

Get around really smart people and have mentorship, especially for your age group in college. Get around the smartest people that you possibly can and give away your time. Trade value for value. A lot of time what I see… exactly what you are doing right now. You’re doing some internships and working with a really smart guy who has learned the ropes.

Get to know the right people, work in the weaves with brands and companies that are using marketing automation, and learn every aspect. Just eat up every single piece of information and apply it while you can. There’s nothing more valuable than learning and applying at the highest level at your age. So, you’re going to go really far for learning what you know right now because of your mentorship.

On the other spectrum, what advice do you have for someone who has been in the industry for a while?

You never stop innovating. I think if you want to get the competitive advantage, and you want to stay around long term, you have to understand that you never know everything. What you are doing always is going to change, and you need to change before everyone else figures out that they need to change.

Use innovation as your competitive advantage.

Without giving away too much of what you plan to present at the TMC event, what is the most important thing that you hope the TMC audience will learn from your presentation?

One of the things that I really want to get across and educate on is the power of digitally surrounding your buyers. So, being valuable everywhere that they live and encompassing that as a strategy. I think where a lot of marketers struggle is that they think they are going to do social or they’re going to do email, and what they do is they pigeonhole themselves into a strategy that is siloed. So understanding how to be everywhere at all times and stay in front of your buyers six months before they even know that they are ready to buy and do it in a way that organically brings the buyer to you over time when they are ready.

After the close of my interview questions with Jack, he mentioned to me that he enjoys knowing who will be in attendance at his presentations beforehand so he can tailor his message to the audience. He likes to research what companies the members are with, what are they doing now, and what should they be doing. Jack uses the audience’s own personal data to personalize the way that he presents.

I was given this amazing opportunity to pick Jack’s brain with multiple questions to learn about him and his fascinating career. Now, it’s your turn. Go ahead and connect with him on social to let him know you will be attending the TMC event on July 25th.

You can find Jack on LinkedIn, Twitter, Facebook, and Instagram. Also, check out his awesome Youtube channel!

This blog was written for Triangle Marketing Club.

Triangle Marketing Club will be welcoming software architect, Drew Robison, on November 29th. At the event, Drew will be discussing how we should be building our websites in order to produce better leads. This is going to be a great presentation by a very talented computer science expert with over twenty-five years of experience.

Drew’s journey began at Slippery Rock University of Pennsylvania where he earned his Bachelor’s Degree in Computer Science. He chose this career path as it was the big upcoming job at the time, and he believed it would be a great adventure for him to explore.

After graduating, he worked at the Research Triangle Institute,  RTI International, where he held the position of research and development engineer. Within this position, he was given the opportunity to work with agencies such as State Bureau of Investigation, NASA, and the Department of Defense. A month after he concluded his work with RTI International, Drew began working with the Institute of Academic Technology at UNC Chapel Hill. He worked there under the title of Multimedia Support and Technologies Manager.

Drew has worked on a lot of really neat projects over the years. For instance, he was able to be part of a project that utilized technology in order to help train people who are blind. They were able to utilize audio technology by taking pieces of audio and video and capture each of the frames. Drew and his team at UNC created a clip maker that was designed to piece together all of the clips to help train people who were not able to see. Another project that Drew took a part of was writing the drivers for the multimedia extensions in Windows. A prime example is when he and his team wrote a video driver for the first multimedia extension. The video driver was created as a means to link a display adapter to an operating system such as Windows. Another project example that demonstrates his success within the field is his work on the creation of the precursor for the very first browser.

After working at RTI and UNC for a number of years, he decided to begin his own company. Drew was very well known around the nation for having the ability and knowledge on how to convert multimedia, so starting his own company would be a great investment. According to Drew, he saved up his money and purchased a big PC that had Photoshop capabilities providing him the opportunity to kickstart his company. He had the opportunity to speak about multimedia at several different universities and then launched BP Studios in 1994.

Drew really enjoys taking the talents that he and his team at BP Studios have and being able to apply it towards people who may need their skills and knowledge. For example, they have used their talents to help people with disaster relief needs. He noted that he loves seeing technology being used to help manage those type of events and seeing the outcome which brings people together and helps those in need. Drew values the use of technology for the good of the community and bringing his team together to make a difference in multiple aspects of community involvement.

After years of experience within the industry, he can attest to the engaging and rewarding aspect of the job. Drew noted that he enjoys having the opportunity to always learn something new within this field. His self-motivation to push himself further in his career as well as desire for learning new skills has contributed to his success.

Drew hopes that the TMC crowd will gain a lot of insight from his presentation. Most importantly, the ability to be able to understand the complete picture, from beginning to end, of the B2B sales engagement life cycle in an automated way. So come out to the event and learn about how you can create better leads through your website.

This blog was written for Triangle Marketing Club.

On October 25th, the Triangle Marketing Club will be welcoming Tera Simon, an NC State alumnus. You may have heard of her before as she has been asked to speak at many conferences around the United States and will continue to do so throughout the rest of this year. We are really excited to have her present at this month’s event and share her project management words of wisdom with us. So, if you haven’t RSVP’d yet, you should do so now!

So, what is there to know about Tera Simon?

To start, she is an avid reader. If you see her waiting in a line somewhere, I can assure you that you will find her reading a new book series on her kindle. She also enjoys working out at Flywheel and playing on her two kickball teams every Tuesday night.

Tera is also a die-hard NFL fan. Currently, she is in fivefantasy football leagues and continues to dominate in one league in particular as the only female. Not only does she love NFL football, but she is a college football fan as well. As a big Wolfpack fan, she tries to attend every NC State football game to support her alma mater.

So, if you’re like Tera and love football, swing by Lonerider Brewery after a great game, and try the “Sweet Josie” drink as it is based off of Tera herself!

What about Tera’s journey to project management?

She originally started out with a dream to become a sports broadcaster. It wasn’t until later that she “stumbled” into project management. While in college, she got the chance to work with three guys who wanted to start a show for WKNC 88.1 called, “Sports Revolution.”

She was in a class with the guys, and they asked her to join the team to add a female perspective to their new sports broadcasting show. She started answering calls and patching people through to the show. Then she began to answer the callers on air and would add her own personal opinion as she knew a lot about sports. As a result, they ended up gaining a lot of listeners. To this day, the show still exists with the unique characteristic of having three guys and one girl. Through this opportunity, Tera showed that girls actually do know and understand sports.

During her senior year of college, she had an internship with NBC 17 which led to a job offer from her boss who started his own production house. She began working as an editor and onscreen talent for a television show that came on before NASCAR. It was then that she realized she didn’t want to be on camera.

However, these opportunities made her realize her love for planning and facilitating anything that was complex. She took a job with another local production house which is where she really began her journey with project management. She enjoyed traveling so working at Centerline Digital was a perfect fit as she could work at events and with video production.

Later on, she moved to New York where she pursued her new dream in project management at a video game company. At this company, she worked on a super cool project that helped influence high school students that accounting and finance can be fun. The project was to create and build a video game to be used in around 450 schools as an educational piece for high school students.

The video game was created as a six-week high school course curriculum assignment. Different schools would compete against each other and the winning teams would be offered scholarships to college. According to Tera, over the four to five year time frame that they included the learning game, they saw about a 5-10% increase of students who decided to major in business accounting.

Five years later, she returned to Raleigh and has been working with Atlantic BT ever since. She oversees the entire client engagement side of the company and handles a lot of their business development tasks.

What makes Tera the perfect fit for a position in project management?

Naturally, Tera has all the desired characteristics for being in a project management career. She has always been a go-getter and extremely organized. In addition, she’s an extremely good communicator which is another important characteristic of a great project manager.

With over 15 years of experience, Tera has continued to explore her passion of project management and use her natural traits to excel in the field. She understands what it takes to succeed and knows exactly how to apply those characteristics.

For example, she can read a room extremely well and can steer a conversation or relationship in the right direction. However, she isn’t afraid to do what it takes, even if it means having difficult discussions with her clients or protecting her team.

Tera loves building relationships with her clients along with teammates. Even after the projects with her clients are completed, she continues to maintain the relationships with them afterward.

Another factor that has led to her passion in project management is knowing that there is not a single project or a work day that is the same. Whether it’s watching something come together as a whole or working on different projects every day, she finds this particular career path very gratifying. She has always enjoyed the rush of facilitating the ins and outs of the many projects that she has worked on over the years.

How does Tera celebrate a win or a project accomplishment?

While we were talking, Tera made it clear to me that when you are working with a client or your production team, you should always celebrate a win.

Even if it is something small, acknowledge the success of your team. It can be as simple as bringing in a small treat for everyone, such as Krispy Kreme donuts like Tera often does.

Remember that it’s not always about the big major wins, but it’s also about celebrating the small victories. –Tera Simon

So celebrate those victories, whether big or small and get to know each of your team members! Tera explained to me that knowing what your team members like and don’t like can make an impact. For instance, when Tera brings in donuts to celebrate an accomplishment she knows which kind each of her team members prefers. As Tera says, “Make sure you’re the biggest cheerleader for the team.”

When it comes to big projects, do something special and incorporate a fun activity that the whole group would enjoy doing. Tera suggests to plan a nice dinner where everyone can relax and not have to talk about work.

She also recommended that it’s great to invite spouses and significant others as a thank you and to acknowledge that you appreciate them just as much as your teammate.   

Tera’s last advice when it comes to celebrating an achievement is to always include your clients. They too play a significant part in project completion. It’s important to continuously build your relationships with your clients and stay with them through all the project stages, even the celebration.

Always remember that your client needs to be involved in the celebrations as well. –Tera Simon

So, is project management for you?

Do some research about the subject, check out this TMC blog about project management, attend the event this month, and reach out to Tera. If you have some of the same characteristic traits and you enjoy watching things come together from start to finish, you may be a great fit as well!

How many plates can you have spinning at one time make sure none of them fall? That’s what project management really is. –Tera Simon

If you get a really high adrenaline rush off of getting to do something different every single day, then project management is for you. –Tera Simon

Project management requires a lot of hard work, but in the end it is completely worth it to see the final project come together and to be able to celebrate each accomplishment with your team and clients!

Have you RSVP’d yet?

Don’t miss out on a great opportunity to better understand how to manage your clients’ expectations and learn more about project management from an experienced professional like Tera Simon! Her goal is to help you understand what it takes to set the right expectations for your clients and understand how to determine and manage their scope.

So, what are you waiting for? RSVP and come out to our next event to hear Tera present on this topic! Plus, follow her on Twitter and connect on LinkedIn!

See you on the 25th!

This blog was written for Triangle Marketing Club.

Dean Logan: A very successful, creative, one-of-a-kind type of guy with a strong passion for art and design. No matter where he goes, he always has a new creative idea up his sleeve.

Outside of Work

When Dean isn’t designing something neat at work, you will most likely find him in his garage studio. Whether it is creating lightsabers with his son, making Halloween decor for his house, or constructing gorgeous wood sculptures in his free time, his creativity is always flowing.

Every year for Halloween, Dean transforms his house into a Disney inspired Haunted Mansion. His passion for Halloween started early on as a kid as he always loved the Haunted Mansion at Disney World. One year, he and his friends made a haunted house in his basement and charged people a nickel to enter. Years later, in his first apartment, he had the idea that he should do it again, and ever since, he has designed and made a Halloween attraction out of his house. Last year, he had around 300 trick or treaters stop by his neighborhood house attraction – that’s a lot of candy to be giving out! As Dean says, “The Logan’s. Lowering your property values since 2001.” Click here to see for yourself!

As for his beautiful sculptures, he began making those while he was in design school in 1998. The story of how he began creating these masterpieces is quite interesting and pretty funny if I do say so myself. In short, Dean was vacationing and realized that he had a 3D project due in one of his classes that he had not even begun. He stumbled along some scrap pieces of wood that people were going to discard and asked if he could have them. He had the idea to put the pieces together and paint them to create something unique with a 3D effect. To read the full story on how he began to create these amazing sculptures, check out his website.

Outside of creating fascinating things, he really enjoys hanging out with his kids. Especially when they build LEGOs together. Dean mentioned that they have a tremendous amount of LEGOs. In fact, the amount could be measured in gallons because not only do they have LEGOs that his children have acquired over the years, but also some from his own childhood.

The Road to Success

Dean’s inspiration started early on in his life as he was always surrounded by art. His mother was a fantastic portrait painter and was constantly painting and drawing. He also had the same love for art as he took classes in high school and continued his art studies at Transylvania University, which he attended on an art scholarship. First and foremost, he notes that his mother played an important key role in his career. However, she isn’t the only one who inspired him to get where he is today. Dean mentioned that there were several people who really were an inspiration to him.

Specifically, his great art professor in college who impacted his life as a mentor. Joe Knox, a professor of Dean’s at Ringling College of Art and Design, taught Dean humility and gave him good advice. He also taught him an important lesson, which Dean acted out the entire story for me during our conversation. At the time, Dean thought he was the teacher’s pet, and he figured he could get away with doing the bare minimum amount of work. Turns out, he was wrong, and he never made that mistake again. Dean admitted that he didn’t put forward enough work, but it was a good lesson learned. In his own words, “No one is above not doing their fair share.” Even after his days as a student, he stayed in touch with Joe.

Besides his parents’ constant push for him to do his best, another person who helped Dean get on his current career path was his dad’s friend. He suggested that Dean should go to school for computer graphics. He told Dean that 10 years from then he would either be working on a computer or sweeping around it. So, he took his advice and began his adventure with graphic design.

His Career Journey

Early on, Dean discovered that numbers were not his friend. At one time he thought about being an astronomer, but then he realized he would have to include math, and he told me that he just wasn’t wired for numbers.

Apart from that, what really led his desire of art and graphic design was the fact that he enjoyed the process of bringing his ideas to life. He likes to be able to take a picture of a project that he has visualized in his head, and then he brings the idea to life by creating it in a way that others can see exactly how he imagined it.

Having both a fine arts degree as well as a computer design degree made for a pretty strong resume in the marketing field. Dean’s first real job was at a design company. At his new job, he was sent to an empty corner cubicle where he was then instructed to take an unopened Photoshop box and work his magic. The rest is history.

Dean has worked with many Fortune 500 clients over the course of his career and has gained a wealth of marketing experience. Since 2014 he was the founder and CEO of FOUNDATION, a branding consultancy focused on the technology industry, has partnered with several regional agencies including ALPHA Marketing on high-level project work and just recently accepted the role of Creative Director at French West Vaughan.

Thanks to extensive experience with database, channel and integrated marketing in the consumer and B2B space, Dean knows that having a solid core to build a brand, product or service on top of is critical — and that in an era of continuously evolving social media and sales channels, every element of a positioning platform has to have a strong, clear perspective and a cohesive visual representation. -Excerpt from Dean Logan’s LinkedIn

Dean is an expert when it comes to branding. He has so much valuable knowledge and experience, and he shared some of it with me on August 10th. 

The Worst vs. The Best

According to Dean, the hardest part for creatives that work in a business setting is the tough line between art and commerce. He explained to me about how creatives are wired to fiercely protect their creations. For those of you who attended his TMC talk last year, you may remember him discussing this topic.

Dean continued to describe to me that each person has an insecure streak about themselves, but it’s important to find that comfort zone within yourself. Creatives need to remember that while they may be the one who is creating the masterpiece, at the end of the day, they’re getting paid to sell something that meets their client’s particular wants and desires. In his words, “The work that wins awards sometimes doesn’t sell and vice versa.”

As for young creatives, Dean tries to help them internalize and understand that even though their idea might be really cool, the client might not buy it because of their target audience who might not respond well to it as opposed to a different target audience might.

Dean has a lot of favorite projects that he has worked on over the years, but not one specifically overall. He described, “Some projects are professionally satisfying, some are financially rewarding, and others are artistically an accomplishment.”

Recently one that he worked on that he enjoyed was creating a company’s PowerPoint deck. The company had an existing logo, and Dean took what they previously had and created a deck that was beyond what they might have thought of or they hadn’t thought of it yet. He was really proud of how it turned out. Artistically, he took what they had, pulled all of the pieces apart, and then put them all back together in a new way.

Whether he is positioning tradeshow collateral or working on a branding platform, Dean’s favorite part of working in this industry is creating things for others. He loves to see them look at the finished product and have them say, “Wow. It’s better than I thought it was going to be.” To him, it’s very satisfying to create something that the client sees it as much bigger than they could have done on their own.

Dream Company

If Dean could work anywhere, he would love to work for a company like Apple or Lenovo. Specifically, so that he could be involved on the inside of a game-changing product or development, maybe like a new tech product, and be able to launch it into the marketplace. He thinks it would be pretty cool to work along on the inside of a strategy and during the conceptual phase.

He predicts that the next big thing will be relating to the idea of a “smart home.” Something that connects a person’s home to technology and the internet of things.

Book Recommendations

As always, I love to ask professionals if they have any book recommendations that relate to branding and marketing.

Here are a few books that Dean highly recommends:

• Ogilvy on Advertising by David Ogilvy
• Confessions of an Advertising Man by David Ogilvy
• The Book of Gossage by Howard Gossage
• It’s Not How Good You Are, It’s How Good You Want To Be by Paul Arden

Why You Should Attend Dean’s Presentation

The most valuable takeaway that people will receive upon listening to Dean’s presentation at the TMC event will be the acknowledgment that their company needs to be open to experimentation with how they express their brand in the world.

If you are part of an organization that consists of selling something, whether it’s a product or service, it will be very beneficial for you to come hear what Dean has to say. He will discuss the realization that your company needs to have and will elaborate on the fact that if companies don’t step up what they are currently doing to add new dimensions of customer service and so on, then someone else will.

See you on Tuesday, September 27!

This blog was written for Triangle Marketing Club.